Office Systems and Procedures provides a realistic approach for students to learn the skills required in a medical office, including scheduling, terminology, communications, telecommunications, records management, administrative functions, protective practices, legal and ethical considerations, maintaining medical records, billing, and coding information for insurance purposes, respect for diversity, and Community Health Worker Skills. Community Health Worker (CHW) Competencies to include the following skills; advocacy, communication, evaluation and research, professional skills and conduct, individual and community assessment, outreach, knowledge base, capacity building, education and facilitation, service coordination and navigation, and interpersonal skills and relationship building.